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Chatbot

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WHAT are Chatbots?

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  • A service that is powered by Rule(s) or Artificial Intelligence (AI) and lives within a Chat Interface (a.k.a. Messenger Platform). A Chatbot could vary from being Fun .to. Functional.
  • Here are some examples of a Chat Interface (Facebook Messenger, Slack, Telegram, Text Messages, GroupMe, Kik, Skype, WebChat, etc.) and Chatbot (Poncho, Weatherbot, etc.).

WHY Chatbots?

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  • You might already know this – we spend 90% of our time on mobile devices on (emails, messenger platforms, games, etc.).
  • Transition from Apps to Messenger platforms are happening right in front of us. Communication and Commerce will inevitably happen in Messenger platforms via Chatbots.

Examples of Chatbots!

  • Weather bot – forecast weather hourly, daily, weekly.
  • Grocery bot – order, shop, deliver groceries on-demand.
  • News bot – share the latest interesting news.
  • Life Advice bot – provide solutions to problems posed.
  • Personal Finance bot – assist manage my money.
  • Scheduling bot – help schedule meetings.
  • Friend bot – talk to a bot that is your friend.

Chatbot Opportunity?

  • So, why care about Chatbots …a simple text based services.
  • The fact of the matter is …people everywhere are using Messenger apps more than Social networks.
  • Consider this a tipping point …Messenger apps are becoming platforms of the future (e.g. WeChat is already leading in this space).
  • Chatbots will be the means by which customers will consume service and businesses will conduct commerce (e.g. WeChat again).

Silver Line

To build a strong and successful online business, we have to service our customers where they hangout the most …which is currently inside a Chat Interface or Messenger Platform.

Major Shifts

  • Rich User Interface (RUI) .to. No User Interface (NUI) .or. Enough User Interface (EUI)
  • Macro services .to. Micro services
  • Online Payment channels .to. Offline Payment channels
  • Native apps .to. Chatbots …seeds Conversational Economy …enables OmniService and OmniCommerce

Recent Past Re-Plays

  • Decades ago ‘websites’ were new, several businesses were experimenting.
  • Years ago ‘mobile apps’ were fresh, several consumers gave it a go.
  • Now builidng an app company is considered ‘not cool’.
  • Chatbots for businesses is the new IP address.
  • Micro-services might widen consumers’ attention span for brands.

Chatbots : FAQ 0101

How do they know when to converse with humans?

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Who teaches them to answer our questions?

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Are they dumb services or really intelligent services?

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If they are AI powered, aren’t they bloody hard to train?

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How mature is AI to be power current day Chatbot services?

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Do we need data-scientist to program/train Chatbots?

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Google’s Closed AI .vs. Elon Musk’s Open AI

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Are we building R2D2 in a Messenger platform?

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Chatbots : Types ?

  • Chatbots come in two flavours today …Rules & Machine Learning
  • Rules : Pre-determined and is only as smart as the designer and/or programmer.
  • Machine Learning : Starts with minimal to no knowledge, but over a course of time …self-learns …as long one designs the ‘bot’ to learn how to learn.

‘Rules’ Chatbots

  • Chatbot that functions based on Rules:
    … is very limited in its scope.
    … can respond to very specific commands.
    … ask / say the wrong thing, it doesn’t know what you mean.
  • This bot is only as smart as it is designed &/or programmed.

‘Machine Learning’ Chatbots

  • Chatbot that functions based on Machine Learning:
  • This bot has an artificial brain a.k.a. artificial intelligence.
  • You don’t have to be ridiculously specific when you are talking to it.
  • It understands natural language, not just commands.
  • This bot continuously gets smarter as it learns from conversations it has with people.
  • E.g. NLP – Natural Language Processing; IBM Watson – Cognitive Learning;

Elegant Technology

  • Behind the ‘simple’ vinear exists a complex mesh technology.
  • Analytics
  • Flow Optimisation
  • Deep Integration
  • Application Protocol Interface (API)
  • Routing and Escalation
  • Forget the ‘Back’ & ‘Forward’ buttons
  • Begin to ‘Un Learn’ now to ‘Learn’ something new

Chatbot Purpose ?

  • If you’re a brand or store, consider creating a Chatbot to help your customer with their purchasing.
  • If you’re a business, you might create a Chatbot to answer support questions.
  • Customers will no longer be calling 1800 or 1300 numbers.
  • Businesses will be expected to service via ‘Chatbot’ services.

Build your Chatbot today !

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We can help you with your Chatbot quest.

  • If you are not sure ‘Why’ you need to build a Chatbot.
  • If you want to have a ‘Business Edge’ by using a Chatbot.
  • If you are unsure ‘Which’ Chatbot type to build.

Talk to one of our senior consultants today

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